Troubleshooting

Troubleshooting network and access issues in Mindmup Mindmup runs directly in your browser and connects to third-party services like Google Drive. Because of that, browser settings, extensions, or privacy tools can sometimes interfere. If you’re...

Collaborator List Not Available If you see an error saying the collaborator list isn’t available, it usually means your browser or network is blocking the connection Mindmup needs to keep collaborators in sync. The collaborator list relies on...

Fixing Google Drive Sharing Issues This page explains why Google Drive sharing may be unavailable and what you can do to fix it. Why this happens When Google Drive widgets can’t authenticate third-party apps, they sometimes show vague error messages...

Check if login.microsoftonline.com cookies are blocked Recent versions of Chrome (all platforms) and Safari on macOS block or remove cookies from third-party sites you haven’t visited directly. To sign in to Mindmup using a Microsoft account, your...

Check if accounts.google.com cookies are blocked Recent versions of Chrome (all platforms) and Safari on macOS block or remove cookies from third-party sites you haven’t visited directly. To sign in to Mindmup using Google, your browser must allow...