Troubleshooting

Overview If you accidentally moved a Mindmup map to the trash, check the Trash section before assuming the map is gone. Mindmup's Trash includes All maps , My maps , and Shared with me tabs. You can sort maps by Date trashed or Alphabetical and...

Overview If you cannot add another member to your Mindmup account, start by checking your current member list and the number of seats used by your plan. Mindmup shows your current seat usage in Account › Member s. For example, a Team Plan may show...

Overview If you are trying to share a Mindmup map with someone who is not part of your organization and the option is unavailable, your organization's privacy settings may be preventing external sharing. Mindmup organizations can control whether...

Overview If your Mindmup map has become difficult to see or navigate because it contains a lot of information, you can use the built-in navigation tools to make it easier to work with. Auto Layout automatically arranges your nodes to help keep the...

Overview If you cannot publish your map, check whether public publishing is allowed for your organization and review the publishing settings for your map. Organization privacy settings can allow or block members from publishing maps publicly. If you...

Overview Mindmup automatically arranges your map to keep the structure clear and readable. Sometimes a map may still look too spread out, too crowded, or different from what you expected. You can adjust the layout and style settings to change how...

Overview If your exported Mindmup image has an unexpected background, check the image export options before exporting again. Mindmup lets you export maps as PNG , JPG , or SVG files. You can choose Same as map , Transparent , or White for the...

Overview If your exported PDF looks different from your map, check the PDF export options first. Page size, orientation, background, and image quality can all affect the exported result. To export your map as a PDF, open the map, click the Mindmup...

Overview If a map seems to be missing, it may be in a different section of your Home dashboard, filtered by team or tags, or in the Trash . Mindmup provides several ways to locate maps, including search, map tabs, filters, Recents , and Starred maps...

Overview If someone shared a Mindmup map with you and it will not open, the problem may be related to the map's sharing settings, Google Drive permissions, or your browser. Start by checking how the map was shared. Mindmup can share maps with...