Troubleshooting

Overview If an image or file attachment isn't uploading, displaying, or opening correctly in Mindmup, try the troubleshooting steps below. Try the upload again If the upload appears stuck or doesn't complete, try selecting the image or file again...

Overview If a keyboard shortcut isn't working in Mindmup, the issue may be related to the browser, the key combination you're using, or the current editing mode. Try the troubleshooting steps below. Make sure you're using the correct shortcut Check...

Overview If you accidentally changed something in your Mindmup map, you may be able to undo the change or restore an earlier version of the map. For a recent change, use Undo . If you need to go back to an earlier saved version, use Version history...

Overview If you accidentally moved a Mindmup map to the trash, check the Trash section before assuming the map is gone. Mindmup's Trash includes All maps , My maps , and Shared with me tabs. You can sort maps by Date trashed or Alphabetical and...

Overview If you cannot add another member to your Mindmup account, start by checking your current member list and the number of seats used by your plan. Mindmup shows your current seat usage in Account › Member s. For example, a Team Plan may show...

Overview If you are trying to share a Mindmup map with someone who is not part of your organization and the option is unavailable, your organization's privacy settings may be preventing external sharing. Mindmup organizations can control whether...

Overview If your Mindmup map has become difficult to see or navigate because it contains a lot of information, you can use the built-in navigation tools to make it easier to work with. Auto Layout automatically arranges your nodes to help keep the...

Overview If you cannot publish your map, check whether public publishing is allowed for your organization and review the publishing settings for your map. Organization privacy settings can allow or block members from publishing maps publicly. If you...

Overview Mindmup automatically arranges your map to keep the structure clear and readable. Sometimes a map may still look too spread out, too crowded, or different from what you expected. You can adjust the layout and style settings to change how...

Overview If your exported Mindmup image has an unexpected background, check the image export options before exporting again. Mindmup lets you export maps as PNG , JPG , or SVG files. You can choose Same as map , Transparent , or White for the...