Overview
If you cannot add another member to your Mindmup account, start by checking your current member list and the number of seats used by your plan.
Mindmup shows your current seat usage in Account › Members. For example, a Team Plan may show how many seats are currently used out of the seats available on the plan.
How to fix the problem
Check your available seats
Go to Account › Members and check the seat usage shown for your plan.
If your current member count has reached the number of seats available on your plan, you may not be able to add another member until additional seats are available.
You can also check Account › Plan & billing to review your current plan.
Check the member list
In Account › Members, review the existing members before adding someone new.
You can search the member list by name or email. This can help you check whether the person you want to add is already listed as a member.
Add the member by email
If there is an available seat, use Account › Members › Add members.
Enter the person's email address in the invitation field. You can enter multiple email addresses separated by commas, then select Send invite.
If you cannot complete the invitation, check that the email addresses are entered correctly and try again.
Example Use Cases
You have reached your seat limit
You check Account › Members and see that all available seats are already being used. Review your plan under Account › Plan & billing before trying to add another member.
You are unsure whether someone is already a member
Search the member list by name or email before sending another invitation. This can help avoid adding the same person again.
You need to invite several members
You can enter multiple email addresses in Add members, separated by commas, and send the invitations together.
Tips
- Check the seats used information in Account › Members before adding someone.
- Search existing members by name or email if you are unsure whether someone has already been added.
- When inviting multiple people, separate their email addresses with commas.
- Check Account › Plan & billing if you have reached the number of seats currently available on your plan.
Common Questions
How do I add more members if I have used all my seats?
If all available seats are already in use, check Account › Plan & billing to review your current plan and available plan options.
Can I upgrade my plan to add more members?
Yes. If you need to add more members after reaching your current seat limit, go to Account › Plan & billing › Switch plan and choose a plan with the number of seats you need. You can then choose monthly or yearly billing.
Related Features
- Managing Members
- Managing Teams
- Plan & Billing
- Sharing Maps With Members
If you cannot add a member, checking your current seat usage is the best place to start. Once you have an available seat, you can add members from Account › Members by entering their email addresses and sending an invitation.