Questions & answers

Start here for common questions, how-tos, and quick step-by-step guides.

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Features Account Guides

Changing Your Password

Overview You can change your Mindmup account password from your profile settings. You will need to enter your current password and your new password before saving the change. Change your password Your new password must meet these requirements: Click...

Publish Interactive Mind Maps with Mindmup Atlas

Mindmup Atlas makes it simple to share your mind maps with a wider audience when you want to publish rather than co-create. Mindmup Atlas is an online mind map library that lets you publish interactive, read-only versions of your maps. These maps...

Member Roles and Permissions Explained

Each Mindmup account can include multiple members, depending on your plan. For example, if your Team plan includes 5 seats, you can add up to 5 members. Every member has their own login, profile, and personal settings. Account Roles Each account...

Troubleshooting

I Can’t Share Outside My Organization

Overview If you are trying to share a Mindmup map with someone who is not part of your organization and the option is unavailable, your organization's privacy settings may be preventing external sharing. Mindmup organizations can control whether...

Troubleshooting

My Map Is Too Large

Overview If your Mindmup map has become difficult to see or navigate because it contains a lot of information, you can use the built-in navigation tools to make it easier to work with. Auto Layout automatically arranges your nodes to help keep the...

Troubleshooting

I Can’t Publish My Map

Overview If you cannot publish your map, check whether public publishing is allowed for your organization and review the publishing settings for your map. Organization privacy settings can allow or block members from publishing maps publicly. If you...

Troubleshooting

My Map Layout Looks Wrong

Overview Mindmup automatically arranges your map to keep the structure clear and readable. Sometimes a map may still look too spread out, too crowded, or different from what you expected. You can adjust the layout and style settings to change how...

Troubleshooting

Image Export Background Problems

Overview If your exported Mindmup image has an unexpected background, check the image export options before exporting again. Mindmup lets you export maps as PNG , JPG , or SVG files. You can choose Same as map , Transparent , or White for the...

Troubleshooting

PDF Export Doesn’t Look Right

Overview If your exported PDF looks different from your map, check the PDF export options first. Page size, orientation, background, and image quality can all affect the exported result. To export your map as a PDF, open the map, click the Mindmup...

Starter Plan Editable Map Limit is Changing

Starting October 6, the Mindmup Starter plan will include up to 3 editable maps , instead of the current limit of 5. This change applies to Starter accounts only. Personal, Team, and Organization plans continue to include unlimited editable maps...

Troubleshooting

I Can’t Find My Map

Overview If a map seems to be missing, it may be in a different section of your Home dashboard, filtered by team or tags, or in the Trash . Mindmup provides several ways to locate maps, including search, map tabs, filters, Recents , and Starred maps...

Troubleshooting

I Can’t Open a Shared Map

Overview If someone shared a Mindmup map with you and it will not open, the problem may be related to the map's sharing settings, Google Drive permissions, or your browser. Start by checking how the map was shared. Mindmup can share maps with...

Troubleshooting

I Can’t Edit a Shared Map

Overview If you can open a shared map but cannot make changes, you may only have view access. The access level assigned to you depends on how the map was shared. Mindmup supports Can view and Can edit access for direct and link sharing. Maps shared...