Check if login.microsoftonline.com cookies are blocked
Recent versions of Chrome (all platforms) and Safari on macOS block or remove cookies from third-party sites you haven’t visited directly. To sign in to Mindmup using a Microsoft account, your browser must allow third-party cookies from login.microsoftonline.com.
Because this is a service domain you likely haven’t visited directly, those cookies may be blocked. Try adding login.microsoftonline.com to your browser’s allow list, or temporarily enable third-party cookies.
Are you using a privacy or blocking extension?
Extensions such as Disconnect, Ghostery, Privacy Badger, or similar tools are designed to block outgoing requests from websites. This can prevent Mindmup from accessing Microsoft authentication services.
To sign in to Mindmup with a Microsoft account, you’ll need to whitelist the relevant requests or domains. Check the documentation for your privacy extension to see how to allow them.
Are you using an ad blocker?
Some ad blockers may incorrectly treat requests to Microsoft authentication services as ads. To test whether this is the issue:
- Open Mindmup in a private or incognito window.
- Try signing in again.
If it works there, your ad blocker is likely the cause. You may need to whitelist login.microsoftonline.com so Mindmup can authenticate properly.
Still having problems?
If you’re still running into issues, contact us at contact@mindmup.com and we’ll be happy to help.