Questions & answers

Start here for common questions, how-tos, and quick step-by-step guides.

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Features
Collaborate on Mind Maps in Real Time
Mindmup’s real-time collaboration lets you work on the same mind map with others, with everyone’s changes instantly synchronized. Whether you’re brainstorming with your team, planning a project, or working together in a classroom, everyone can...
Oct 23
Account
Member Roles and Permissions Explained
Each Mindmup account can include multiple members, depending on your plan. For example, if your Team plan includes 5 seats, you can add up to 5 members. Every member has their own login, profile, and personal settings. Account Roles Each account...
Oct 19
Account
Changing Your Password
Overview You can change your Mindmup account password from your profile settings. You will need to enter your current password and your new password before saving the change. Change your password Your new password must meet these requirements: Click...
Oct 12
Account
Canceling Your Subscription
Overview You can cancel your Mindmup subscription from your Plan & billing settings. Canceling stops future subscription renewals, while your current billing period continues through its end. To avoid the next renewal, cancel your subscription at...
Oct 23
Features
Collaborate on Mind Maps in Real Time
Mindmup’s real-time collaboration lets you work on the same mind map with others, with everyone’s changes instantly synchronized. Whether you’re brainstorming with your team, planning a project, or working together in a classroom, everyone can...
Oct 23
Features
Publish Interactive Mind Maps with Mindmup Atlas
Mindmup Atlas makes it simple to share your mind maps with a wider audience when you want to publish rather than co-create. Mindmup Atlas is an online mind map library that lets you publish interactive, read-only versions of your maps. These maps...
Oct 23
Features
Split Large Maps on Google Drive
Creating Linked Sub-Maps in Mindmup Google Drive users can now split larger maps into linked sub-maps. Previously, this feature was available only to Mindmup storage users, allowing parts of a complex map to be extracted into a new map. It is now...
Oct 19
Features
Easily Split Large Mind Maps into Linked Sub-Maps
Linked Submaps You can split large maps into linked submaps to keep complex ideas easier to manage and navigate. Linked submaps let you carve out a section of a larger map and turn it into a separate, connected map—without breaking context...
Oct 19
Features
Use Custom Image Backgrounds in Mindmup
Use Custom Images as Map Backgrounds You can make your maps more personal by using custom images as backgrounds. This is a great way to visually convey the theme of a map—for example, adding a space image for an astronomy map—or to associate a map...
Oct 19
Features
Sign In with Microsoft on Mindmup
Signing in to Mindmup with Microsoft accounts Mindmup now supports signing in with Microsoft accounts. Instead of using a Mindmup password or waiting for one-time sign-in links, you can sign in with a single click using your Microsoft login. This...
Oct 19
Troubleshooting
Fix Google Sign-In Issues on Mindmup
Check if accounts.google.com cookies are blocked Recent versions of Chrome (all platforms) and Safari on macOS block or remove cookies from third-party sites you haven’t visited directly. To sign in to Mindmup using Google, your browser must allow...
Oct 19
Troubleshooting
Fix Microsoft Login Blocked in Mindmup
Check if login.microsoftonline.com cookies are blocked Recent versions of Chrome (all platforms) and Safari on macOS block or remove cookies from third-party sites you haven’t visited directly. To sign in to Mindmup using a Microsoft account, your...
Oct 19
Account
Member Roles and Permissions Explained
Each Mindmup account can include multiple members, depending on your plan. For example, if your Team plan includes 5 seats, you can add up to 5 members. Every member has their own login, profile, and personal settings. Account Roles Each account...
Oct 19