Questions & answers

Start here for common questions, how-tos, and quick step-by-step guides.

Features
Publish Interactive Mind Maps with Mindmup Atlas
Mindmup Atlas makes it simple to share your mind maps with a wider audience when you want to publish rather than co-create. Mindmup Atlas is an online mind map library that lets you publish interactive, read-only versions of your maps. These maps...
Feb 16
Account
Member Roles and Permissions Explained
Each Mindmup account can include multiple members, depending on your plan. For example, if your Team plan includes 5 seats, you can add up to 5 members. Every member has their own login, profile, and personal settings. Account Roles Each account...
Jan 26
Account
Mindmup Gold Password Setup & Reset Guide
Mindmup tries to simplify your work, so it enables you to sign in to Mindmup Gold using temporary one-time passwords sent to your e-mail. However, we recognise that this flow is not for everyone and that some users prefer to have permanent...
Nov 11
News
Switch from Google Photos to Google Drive in Mindmup
Loading Images into Mindmup Maps Saved to Google Drive The way images are added to Mindmup maps saved in Google Drive has changed. This article explains what’s different, why the change was necessary, and what it means for users and administrators...
Dec 22
News
Mindmup Cloud Maps Now Encrypted for Gold Users
Encryption at rest for Mindmup maps Maps stored directly in Mindmup are encrypted at rest. This applies automatically to all new and existing Mindmup users—no setup required. Encryption at rest helps protect your data by ensuring map content is...
Dec 22
News
Mindmup Support for Google Team Drives
Working with Google Drive Team Drives Google Drive introduced Team Drives to make collaboration easier across teams. Mindmup supports , so you can use Google Drive’s collaboration features alongside your mind maps. Team Drive support is available...
Dec 22
News
Moving Collaboration from Google Drive to Mindmup Cloud
Changes to Google Drive real-time collaboration Google announced that it would discontinue Realtime API support for Google Drive files used by third-party apps like Mindmup. This change meant that users would eventually need to choose between...
Dec 22
News
Improved Login Support with Mindmup
Improved compatibility with content-blocking extensions Mindmup now works more reliably with content-blocking and privacy extensions, especially when logging in through pop-up dialogs. Browser extensions that block third-party communication—such as...
Dec 22
Guides
Mindmup Google Drive Integration Change
This document outlines key information for Mindmup users and organizational administrators about changes to Google Drive integration and how they affect collaboration, storage, security, and privacy. Key information you need to know Google announced...
Dec 18
Guides
Mindmup Office 365 Administrator Guide
This guide outlines key information for Office 365 domain administrators whose organizations use Mindmup to create and store maps. Using Mindmup with an Office 365 account You can use Mindmup with an Office 365 account in two main ways: Mindmup is a...
Dec 18
News
Restrict Publishing in Mindmup Atlas
Restricting Map Publishing for Organizations Organizational administrators can now restrict publishing to Mindmup, helping protect user data. This addresses concerns from schools where students might accidentally share private information. To...
Dec 17
News
Submit Mindmup Feature Ideas by Email
Submitting Feature Proposals We’re moving from Uservoice to an email-based system for feature suggestions. Previously, users submitted ideas through a feature voting website managed by Uservoice. Starting today, that service is no longer in use. If...
Dec 17
News
Google Realtime API Changes for Mindmup Drive Maps
Google Drive Realtime API Changes Google will soon for Google Drive files to third-party applications like Mindmup. Mindmup previously used this feature to save maps, but since July, users can store maps in a new format that will continue working...
Dec 17