Questions & answers

Start here for common questions, how-tos, and quick step-by-step guides.

Features
Publish Interactive Mind Maps with Mindmup Atlas
Mindmup Atlas makes it simple to share your mind maps with a wider audience when you want to publish rather than co-create. Mindmup Atlas is an online mind map library that lets you publish interactive, read-only versions of your maps. These maps...
Feb 16
Account
Member Roles and Permissions Explained
Each Mindmup account can include multiple members, depending on your plan. For example, if your Team plan includes 5 seats, you can add up to 5 members. Every member has their own login, profile, and personal settings. Account Roles Each account...
Jan 26
Account
Mindmup Gold Password Setup & Reset Guide
Mindmup tries to simplify your work, so it enables you to sign in to Mindmup Gold using temporary one-time passwords sent to your e-mail. However, we recognise that this flow is not for everyone and that some users prefer to have permanent...
Nov 11
Features
Collaborate on Mindmup Maps in Microsoft Teams
Mindmup for Microsoft Teams The Mindmup for Microsoft Teams app lets you embed interactive, collaborative mind maps directly into any Microsoft Teams channel. Once embedded, maps are instantly shared with everyone in the channel, making...
Jan 6
Features
Mindmup in Private Microsoft Teams Channels
Using Mindmup in private Microsoft Teams channels You can now collaborate more effectively in private Microsoft Teams channels with Mindmup. Previously, mind maps could only be embedded in standard Microsoft Teams channels. —designed for focused...
Jan 6
Features
Control Team Sharing in Mindmup
Disabling “share with all” in organization and team accounts You can control whether users are allowed to share maps with everyone in an organization or team account at once. Previously, members of an organization or team could share maps with all...
Jan 6
Features
Add Stickers to Mindmup Maps
Using stickers to add meaning to your mind maps One of the biggest strengths of mind maps is their ability to show multiple dimensions of information in a single view. Visual thinkers often use color, layout, and connections to express relationships...
Jan 6
Troubleshooting
Fix Common Mindmup Problems
Troubleshooting network and access issues in Mindmup Mindmup runs directly in your browser and connects to third-party services like Google Drive. Because of that, browser settings, extensions, or privacy tools can sometimes interfere. If you’re...
Jan 6
Features
Mindmup Gold for Small Teams
Mindmup for Small Teams Mindmup for Small Teams is designed for small groups who want to collaborate and share mind maps easily, without the complexity of enterprise account management. This plan works well for small organizations or informal teams...
Jan 6
Account
Access Older Invoices in Mindmup Billing
Accessing Older Receipts and Invoices Billing administrators can now access older receipts and invoices directly from the Account Page . Previously, only about six months of billing history was available for download. You can now view and download...
Jan 5
Troubleshooting
Fix Mindmup Collaborator Access Issues
Collaborator List Not Available If you see an error saying the collaborator list isn’t available, it usually means your browser or network is blocking the connection Mindmup needs to keep collaborators in sync. The collaborator list relies on...
Jan 5
Account
How to Sign In to Mindmup Gold
Signing in to Mindmup Mindmup subscriptions are linked to your email address. As long as you’re signed in with an email that has an active subscription, you’ll have access to all Mindmup features. Signing in When Saving to Mindmup To sign in, click...
Jan 5
News
PayPal Payments Now Available for Mindmup Gold
PayPal Payments Are Available Again We’ve re-enabled PayPal as a subscription payment option. This means you can once again subscribe to Mindmup using PayPal if you don’t have a card or simply prefer paying that way. PayPal payments were previously...
Jan 5