Questions & answers

Start here for common questions, how-tos, and quick step-by-step guides.

Popular searches:

Features Account Guides

Changing Your Password

Overview You can change your Mindmup account password from your profile settings. You will need to enter your current password and your new password before saving the change. Change your password Your new password must meet these requirements: Click...

Publish Interactive Mind Maps with Mindmup Atlas

Mindmup Atlas makes it simple to share your mind maps with a wider audience when you want to publish rather than co-create. Mindmup Atlas is an online mind map library that lets you publish interactive, read-only versions of your maps. These maps...

Member Roles and Permissions Explained

Each Mindmup account can include multiple members, depending on your plan. For example, if your Team plan includes 5 seats, you can add up to 5 members. Every member has their own login, profile, and personal settings. Account Roles Each account...

Troubleshooting

Images or Attachments Aren’t Working

Overview If an image or file attachment isn't uploading, displaying, or opening correctly in Mindmup, try the troubleshooting steps below. Try the upload again If the upload appears stuck or doesn't complete, try selecting the image or file again...

Troubleshooting

Keyboard Shortcuts Aren’t Working

Overview If a keyboard shortcut isn't working in Mindmup, the issue may be related to the browser, the key combination you're using, or the current editing mode. Try the troubleshooting steps below. Make sure you're using the correct shortcut Check...

How to Use Keyboard Shortcuts

Overview Keyboard shortcuts help you work faster in Mindmup by letting you create, edit, select, format, and navigate your map without relying on menus. You can use shortcuts for everyday tasks such as adding nodes, moving around a map, selecting...

Troubleshooting

I Accidentally Changed Something

Overview If you accidentally changed something in your Mindmup map, you may be able to undo the change or restore an earlier version of the map. For a recent change, use Undo . If you need to go back to an earlier saved version, use Version history...

Troubleshooting

I Deleted a Map by Mistake

Overview If you accidentally moved a Mindmup map to the trash, check the Trash section before assuming the map is gone. Mindmup's Trash includes All maps , My maps , and Shared with me tabs. You can sort maps by Date trashed or Alphabetical and...

Troubleshooting

I Can’t Add More Members

Overview If you cannot add another member to your Mindmup account, start by checking your current member list and the number of seats used by your plan. Mindmup shows your current seat usage in Account › Member s. For example, a Team Plan may show...

Troubleshooting

I Can’t Share Outside My Organization

Overview If you are trying to share a Mindmup map with someone who is not part of your organization and the option is unavailable, your organization's privacy settings may be preventing external sharing. Mindmup organizations can control whether...

Troubleshooting

My Map Is Too Large

Overview If your Mindmup map has become difficult to see or navigate because it contains a lot of information, you can use the built-in navigation tools to make it easier to work with. Auto Layout automatically arranges your nodes to help keep the...

Troubleshooting

I Can’t Publish My Map

Overview If you cannot publish your map, check whether public publishing is allowed for your organization and review the publishing settings for your map. Organization privacy settings can allow or block members from publishing maps publicly. If you...

Troubleshooting

My Map Layout Looks Wrong

Overview Mindmup automatically arranges your map to keep the structure clear and readable. Sometimes a map may still look too spread out, too crowded, or different from what you expected. You can adjust the layout and style settings to change how...