Questions & answers

Start here for common questions, how-tos, and quick step-by-step guides.

Features
Publish Interactive Mind Maps with Mindmup Atlas
Mindmup Atlas makes it simple to share your mind maps with a wider audience when you want to publish rather than co-create. Mindmup Atlas is an online mind map library that lets you publish interactive, read-only versions of your maps. These maps...
Feb 16
Account
Member Roles and Permissions Explained
Each Mindmup account can include multiple members, depending on your plan. For example, if your Team plan includes 5 seats, you can add up to 5 members. Every member has their own login, profile, and personal settings. Account Roles Each account...
Jan 26
Account
Mindmup Gold Password Setup & Reset Guide
Mindmup tries to simplify your work, so it enables you to sign in to Mindmup Gold using temporary one-time passwords sent to your e-mail. However, we recognise that this flow is not for everyone and that some users prefer to have permanent...
Nov 11
Guides
How to Restore Editing for Old Google Drive Maps in Mindmup
Converting old collaborative Google Drive files From December 1, 2018, older collaborative Mindmup files stored in Google Drive became read-only, as . To restore editing, the file owner must convert the map to the new file format. Until that...
Jan 5
Guides
Mindmup Google Drive Migration Guide
Google Drive File Conversion and Migration Guide This document explains what Google Drive users need to know about file conversion and the migration away from Google Drive Realtime collaboration in Mindmup. It’s a practical summary for end users...
Jan 2
Troubleshooting
Fix Google Drive Sharing Error
Fixing Google Drive Sharing Issues This page explains why Google Drive sharing may be unavailable and what you can do to fix it. Why this happens When Google Drive widgets can’t authenticate third-party apps, they sometimes show vague error messages...
Jan 2
Troubleshooting
Fix Microsoft Login Blocked in Mindmup
Check if login.microsoftonline.com cookies are blocked Recent versions of Chrome (all platforms) and Safari on macOS block or remove cookies from third-party sites you haven’t visited directly. To sign in to Mindmup using a Microsoft account, your...
Jan 2
Troubleshooting
Fix Google Sign-In Issues on Mindmup
Check if accounts.google.com cookies are blocked Recent versions of Chrome (all platforms) and Safari on macOS block or remove cookies from third-party sites you haven’t visited directly. To sign in to Mindmup using Google, your browser must allow...
Jan 2
Guides
How to Import Old Maps into Mindmup
Importing maps from legacy Mindmup versions This guide explains how to bring your existing maps from Mindmup 1.0 (web, desktop, and iOS) into the current Mindmup app. Mindmup now supports storing maps in Google Drive and Mindmup storage. Other...
Jan 2
News
New Features in Mindmup 2
Key Differences Between Legacy Mindmup and Mindmup 2 This article highlights the main differences between the legacy version of Mindmup and Mindmup 2, focusing on map content, the user interface, exporting options, and Google Drive integration. Map...
Dec 23
News
Limited Auto-Save for Google Drive Maps in Mindmup
Limited Autosave for Mindmup on Google Drive We’ve restored limited autosave functionality in Mindmup for Google Drive. This makes it easier to work on a map when a single user is editing. Why Autosave Is Limited Before July 2018, Mindmup used the...
Dec 23
News
Move Maps from Google Drive to Mindmup Cloud
Moving Maps from Google Drive to Mindmup To prepare for Google Drive ending collaboration support for third-party apps, Mindmup lets you move your files from Google Drive to Mindmup storage. This helps ensure uninterrupted collaboration and easier...
Dec 23
News
Warning: Avoid Fraudulent Mindmup Chrome App
Security Notice: Fraudulent Mindmup App in the Chrome Web Store A fraudulent version of Mindmup, labeled as version 3.0, previously appeared in the Chrome Web Store. Do not install this app. It was not created, authorized, or affiliated with Mindmup...
Dec 23