You can cancel the subscription with two clicks. Cancelling will stop any future payments, but please note that you have to cancel the subscription at least 24 hours before the next payment cycle.
You will still be able to use Gold until the end of the current payment cycle, so cancelling a subscription won’t stop your gold service for the period you already paid. Any documents you stored to MindMup Gold or published to MindMup Atlas will be available until the current billing cycle ends. The documents will be automatically deleted soon after your subscription expires, so please remember to export any documents you want to keep.
Cancelling subscriptions paid using a credit card
To stop your credit card Gold subscription and avoid any future recurring payments, follow these steps:
Open the Gold account details by selecting
View->Gold Accountfrom the main application menu:
The pop-up dialog will show your account details, similar to the picture below. Click on Manage Account
In the next dialog, select Stop Payments
A confirmation will display similar to the picture below.
Cancelling subscriptions paid using Paypal
You can cancel the subscription directly through Paypal – log on to your Paypal account, open your Pre-approved Payments and cancel the MindMup pre-approved payment there.
If you are unable to cancel there, or need assistance, please send us an e-mail at firstname.lastname@example.org.
Due to unreliability of Paypal’s IPN service lately, we no longer support Paypal as a payment mechanism on our site, so cancelling directly through MindMup is not possible.
For additional assistance, or if you have questions about MindMup Gold, please contact us.